Delegation of Emails
You can set up BUSINESSMAIL so that the software automatically delegates emails to function-based mailboxes to the correct persons. Users can therefore see all emails that they need to take action on in one BUSINESSMAIL view. Delegation of emails can be done based on e.g. sender, subject, BUSINESSMAIL mailbox, content or keyword.
The unique search functionality in BUSINESSMAIL makes it possible to perform searches for emails across different mailboxes extremely fast. The searches are done up against a SQL database and it is possible to find entire email threads and individual emails. Searches can be performed across mailboxes and on the basis of e.g. reference number, date intervals, sender, subject and email content. A search only takes a few seconds which means that an employee can perform a search while talking with a client on the phone.