Comprehensive IT Management
Gain complete control over your IT environment with unified visibility, proactive risk management, powerful analytics, and seamless integration, ensuring optimized performance and informed decision-making across all operations.
Proactive Risk Alerts
Receive real-time notifications to identify and mitigate potential IT risks promptly.
Unified IT Visibility
Centralize and visualize your IT infrastructure for comprehensive asset management.
Seamless Integrations
Easily integrate with existing systems to enhance operational efficiency and data flow.
Advanced Analytics
Leverage powerful analytics to gain actionable insights and drive informed decisions.
Frequently Asked Questions
Browse our FAQs for valuable insights on technical topics, from troubleshooting tips and system requirements to best practices and advanced features, helping you get the most out of our solutions.
Concierge Booking 365 - Overview
Concierge Booking 365 is built from the ground up to be secure, scalable, durable and resistant toinfrastructure failures. At the same time, a design goal has always been to be ready for both SAAS and on-premise deployment scenarios to offer full flexibility for our customers. Concierge Booking 365 is designedsuch that it can be used as a totally independent system with no required dependencies on external services.Integration options makes it possible to have Concierge Booking 365 work seamlessly with externalauthentication providers and calendaring systems. We believe this design gives the best mix of choices forour customers.
Where are the backend services running?
The Concierge Booking 365 backend services runs in a cluster of servers to offer high availability in caseof server outages and application upgrades. Each customer has their own dedicated applicationinstance in the cluster, meaning that each customer has their own dedicated data storage anddedicated instances running of all backend services. Thus only server capacity is shared between thecustomers. All communication to the backend services are encrypted (using HTTPS) and all apis aresecured by OAuth2 access tokens which are issued by a dedicated token service for each customer (thustokens issued to users from one customer cannot be used to access APIs for another customer).
Can you show a high level diagram of the infrastruture?
At a high level, the following diagram gives an overview of the infrastructure involved in a typical ConciergeBooking 365 deployment.
What are the options for SAAS and on-premise deployment scenarios?
Concierge Booking 365 is built from the ground up to be secure, scalable, durable and resistant to infrastructure failures. At the same time, a design goal has always been to be ready for both SAAS and on-premise deployment scenarios to offer full flexibility for our customers. Concierge Booking 365 is designedsuch that it can be used as a totally independent system with no required dependencies on external services.Integration options makes it possible to have Concierge Booking 365 work seamlessly with externalauthentication providers and calendaring systems. We believe this design gives the best mix of choices for our customers.
How Do You Integrate With Hardware Solutions?
Concierge GO is our mobile app for accessing Concierge Booking 365. The app communicates with theConcierge Booking 365 backend services over HTTPS.
How is Authentication managed?
Authentication of users is usually configured to occur against a third-party identity provider like Azure AD or Entra ID. This way users can be authenticated without providing credentials to the Concierge Booking 365 platform and all modern authentication mechanisms can be used (e.g. two factor authentication, FIDOetc).
How are the Concierge Displays running?
Concierge Display is our display panel solution for showing room and desk availability on dedicated displays around our customers’ buildings. The application itself is running on the servers as a webapplication and as such the displays are browser clients with some additional support for controlling LEDs and other hardware devices. The communication between the display panels and our webapplication is secured by HTTPS.
What about Integrations?
Typically Concierge Booking 365 is integrated with an existing Personal Information (PIM) system likeMS Exchange / Office 365 or Google GSuite. This integration makes it possible to book rooms and otherresources using either platform while keeping booking information up-to-date on all platforms. Ourintegration services connect to third party PIM systems using HTTPS. For MS Exchange / Office 365,Concierge Booking 365 currently utilizes Exchange Web Services as MS Graph currently does not offerthe required set of features.
Effortless Integration with your Favorite Tools
Enhance your workspace experience by seamlessly integrating with the trusted tools and platforms you already use. Fischer Kerrn’s advanced space management software connects effortlessly with leading providers, delivering a smooth, efficient, and hassle-free meeting room booking system that boosts productivity and convenience.
Microsoft Outlook
Plan meetings with catering, book rooms, desks, and resources directly from Outlook. Supports Classic Outlook, Teams, OWA, and more.
Microsoft Teams
Plan meetings with catering, and book rooms, desks, and resources directly from Teams, ensuring smooth seamless integration across platforms.
Google Workspace
Plan meetings with catering, book rooms, desks, and resources directly from the Google Workspace calendar for efficient scheduling and collaboration.
Microsoft 365
Book meetings, rooms, desks, and resources with catering directly from your Office Online apps for easy seamless scheduling and productivity.
Microsoft Exchange
Book meeting rooms, desks, and other resources through MS Exchange, with synchronized bookings from Exchange to Concierge Booking 365 backend.
Parking Solutions
Integrate parking solutions for visitor registration and manage staff parking spaces, ensuring smooth and efficient parking management for everyone.
Microsoft Outlook Web Access
Plan meetings with catering, book rooms, desks, and resources directly from the Google Workspace calendar for enhanced scheduling and productivity.
Microsoft Entra ID
Manage access to Concierge Booking 365 and the mobile app using Entra ID. Enable seamless automatic sign-ins for enhanced effortless user access.
Sensors
Integrate sensors for room and desk bookings, CO2 monitoring, and more, optimizing your workspace environment and improving overall efficiency.